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Multi-Links Telkom has recently achieved another laudable milestone enabling network availability and enhancing superior customer experience with the completion of the Dense Wavelength Division Multiplexing (DWDM) project which is designed to make the fibre optic network of Multi-Links Telkom more robust as it will provide greater redundancies and a buffer to network down time resulting from fibre cuts (the completion allows us to offer industry leading SLA’s with guaranteed uptime of 3 times reliability/redundancy). With the completion of the DWDM project and the cut over of SDH sites, customers now enjoy protection from prolonged downtime on account of fibre damage, Olurotimi Aborisade, Manager, Transmission Planning, Multi-Links Telkom said that the impact of fibre cuts are less noticeable and that DWDM project will significantly improve the quality of service delivery and will enable Multi-Links Telkom customers to enjoy high level of service availability with seamless switchover ...

With the spate of kidnapping assuming a worrisome dimension in the country, the Acting Executive Vice Chairman/CEO of the Nigerian Communications Commission (NCC), Dr Bashir Gwandu, yesterday in Abuja unveiled some plans to newsmen on how to reduce the menace of kidnapping in the country using telecommunications devices. Kidnapping has become a serious menace in Nigeria over the last one year most especially in the South-East and South-South Geopolitical Zones of the country. Drawing from one of his short, medium and long term plans to move the telecom industry forward, which he presented at a meeting with chief executives of telecom operators in Lagos recently, Gwandu who spoke to newsmen, said that one of such plans could significantly curtail or even eliminate the menace of kidnapping in the country. He said while SIM Card registration offers significant solution to the issue of kidnapping, another project that could complement Sim-card registration is a plan to issue subsidy t...

Excitement is in the air again as Visafone unveils another programme tagged Scratch and Smile to bring smiles to its esteemed customers. With this initiative, subscribers on the network stand the chance to win exciting prizes like Car Refrigerators, MP3 radio sets and over 2 billion naira worth of free airtime upon recharge of N500, N1000 and N2000 denominations. The Head Marketing of Visafone, Mr. Clifford Onyeike said upon recharge of these denominations, lucky winners would receive SMS confirmation of their prizes and thereafter redeem them at any of the Visafone shops nationwide. Onyeike said this is another demonstration of Visafone’s drive to renew the joy of communication of its customers, adding, “Visafone just concluded the 10 cars in 10 weeks initiative which saw 10 lucky winners and several others smiling home with brand new cars and other fantastic prizes weekly.” The initiative which will run till September 30, 2010, is a further demonstration of Visafone’s drive to co...

Nigeria’s leading CDMA operator, Visafone, recently launched its Multi Language Interactive Voice Recorder (IVR) Customer Care Service, in what it said was a move a move to further enhance the customer care and give more subscribers the opportunity to communicate effectively in their languages, The IVR service is available to callers via 333 and is expected to boost the customer experience and effectively communicate products and services information in a manner that is easily understood. In addition to English, the Languages are Hausa, Yoruba, Igbo and pidgin English. Mrs. Lynda Amechi, Visafone’s Head of Customer Care, said that to enjoy this service the subscriber would dial 333, after which they will be welcomed in English and then instructed by the IVR to press the appropriate key for any of the language options presented. Mrs. Amechi further said these instructions will be made in the five Language options available, “for example, press 1 for English, press 2 for Yoruba (in Yo...