Visafone introduces Multi-Lnaguage IVR Customer Care Service
Nigeria’s leading CDMA operator, Visafone, recently launched its Multi Language Interactive Voice Recorder (IVR) Customer Care Service, in what it said was a move a move to further enhance the customer care and give more subscribers the opportunity to communicate effectively in their languages,
The IVR service is available to callers via 333 and is expected to boost the customer experience and effectively communicate products and services information in a manner that is easily understood. In addition to English, the Languages are Hausa, Yoruba, Igbo and pidgin English.
Mrs. Lynda Amechi, Visafone’s Head of Customer Care, said that to enjoy this service the subscriber would dial 333, after which they will be welcomed in English and then instructed by the IVR to press the appropriate key for any of the language options presented.
Mrs. Amechi further said these instructions will be made in the five Language options available, “for example, press 1 for English, press 2 for Yoruba (in Yoruba language), press 3 for Igbo (in Igbo language) e.t.c. When an option is selected, the IVR responds in the selected language option providing information on Products and services available on the network. Subscribers are also presented with the option of speaking to an agent in the selected language option.”
The service, which is totally free of charge, would provide any subscriber an option of speaking to an agent when it is selected. The call is immediately routed to an agent with the specified language skill set, i.e. if a subscriber selects the Yoruba option, the call will be routed to a Yoruba speaking agent who will communicate with him/her effectively in Yoruba language.
Visafone is known for its programmes that reward its subscribers, apart from giving them value for money through attractive tariffs and excellent voice and data quality.
Visafone, which started commercial operation in February, 2008, is Nigeria’s 4th largest mobile operator by active subscriber base. Visafone today covers 24 states and over 171 cities across the country.
The wholly Nigerian company operates with the service ideals of Quality, Clarity and Coverage. The network which promises to renew the joy of communication and give Nigerians the passport to reach the world, recently upgraded its network capacity to 5 million.
Visafone has recorded several firsts since its establishment, the most recent being its certification by CDG as the first Open Market Handsets (OMH) compliant network in Africa. Visafone has won several prestigious awards for excellence, innovation and customer initiatives.
The IVR service is available to callers via 333 and is expected to boost the customer experience and effectively communicate products and services information in a manner that is easily understood. In addition to English, the Languages are Hausa, Yoruba, Igbo and pidgin English.
Mrs. Lynda Amechi, Visafone’s Head of Customer Care, said that to enjoy this service the subscriber would dial 333, after which they will be welcomed in English and then instructed by the IVR to press the appropriate key for any of the language options presented.
Mrs. Amechi further said these instructions will be made in the five Language options available, “for example, press 1 for English, press 2 for Yoruba (in Yoruba language), press 3 for Igbo (in Igbo language) e.t.c. When an option is selected, the IVR responds in the selected language option providing information on Products and services available on the network. Subscribers are also presented with the option of speaking to an agent in the selected language option.”
The service, which is totally free of charge, would provide any subscriber an option of speaking to an agent when it is selected. The call is immediately routed to an agent with the specified language skill set, i.e. if a subscriber selects the Yoruba option, the call will be routed to a Yoruba speaking agent who will communicate with him/her effectively in Yoruba language.
Visafone is known for its programmes that reward its subscribers, apart from giving them value for money through attractive tariffs and excellent voice and data quality.
Visafone, which started commercial operation in February, 2008, is Nigeria’s 4th largest mobile operator by active subscriber base. Visafone today covers 24 states and over 171 cities across the country.
The wholly Nigerian company operates with the service ideals of Quality, Clarity and Coverage. The network which promises to renew the joy of communication and give Nigerians the passport to reach the world, recently upgraded its network capacity to 5 million.
Visafone has recorded several firsts since its establishment, the most recent being its certification by CDG as the first Open Market Handsets (OMH) compliant network in Africa. Visafone has won several prestigious awards for excellence, innovation and customer initiatives.
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Thank for the info