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Jonah Iboma Omatek Computers Limited, a subsidiary of the Omatek Group has announced its exit from the small and medium enterprises synergy that it entered into with Zenith and GT Banks. The Managing Director, Omatek Group, Mrs. Florence Seriki, informed our correspondent on Wednesday that the company entered into the SME venture with the two banks with a proviso for exit within a period of two to five years. She said, “We are pleased to announce to the general public our exit from the SMEIS programme after a very successful collaboration with two of Nigeria’s big banks, Zenith Bank and GT Bank, which partnered with the company in achieving the remarkable feat of being Africa’s first completely knocked down factory.” Seriki noted that the leadership of both banks had been very supportive over the years and promised to continue to collaborate with them in the nearest future. She added that with the help of the banks Omatek had graduated from being small assembly firm

the second time in as many weeks, Celtel Nigeria has demonstrated its commitment to the improvement of Quality of its Service, as it commissioned another new switch in Kaduna . The company had, last week, commissioned a switch in the Federal Capital Territory , Abuja , with a promise to bring the total number of switches to 17 nationwide, giving the mobile operator a switching capacity of 20 million subscribers. Chief Executive Officer of Celtel Nigeria , Bayo Ligali said at the Commissioning ceremony in Kaduna that the addition of the switch “clearly represents a timely response to the yearnings of telecommunications consumers for concrete action towards a resolution of the Quality of Service (QoS) challenges in the industry”. Ligali also announced a plan to commit $1 billion to significantly expand coverage, enhance capacity and improve Quality of Service in 2008. Projects designed to achieve these include a 4000 kilometres fibre optic transmission backbone; additional 2000km microw

Jonah Iboma Bodland Systems Nigeria Limited, a newly established firm that provides has established a contact centre solutions has commenced business with an investment of about N120m. The Managing Director, Bodland Systems Limited, Mr. Mbuela Luwawu, said in an interview with our correspondent that the firm was established to help address the huge gap that currently existed between service delivery and customer satisfaction in the country. Luwawu said service delivery was generally poor in the country due to the absence of proper contact centre that allows service providers to interact with customers proper and address their needs. He said, "The level of service I am talking about cuts across public and private sectors. I won't say the private sector is doing well though they are better organised. But the service they render is still poor compared to the level of business they are delivering to the customers. So I would say both public as well as private sectors need to impro