Bodland Systems invests N120m in contact centre services
Jonah Iboma
Bodland Systems Nigeria Limited, a newly established firm that provides has established a contact centre solutions has commenced business with an investment of about N120m.
The Managing Director, Bodland Systems Limited, Mr. Mbuela Luwawu, said in an interview with our correspondent that the firm was established to help address the huge gap that currently existed between service delivery and customer satisfaction in the country.
Luwawu said service delivery was generally poor in the country due to the absence of proper contact centre that allows service providers to interact with customers proper and address their needs.
He said, "The level of service I am talking about cuts across public and private sectors. I won't say the private sector is doing well though they are better organised. But the service they render is still poor compared to the level of business they are delivering to the customers. So I would say both public as well as private sectors need to improve their services to the customers and we are here for that.
According to Luwawu, contact centre operation is still not well known in Nigeria, noting that it was something new to the people.
"Many organizations don't know about it. I believe it is something that needs to be addressed aggressively that is why we believe the more we go out there the more we get benefit of the people who know about us or the contact centre concept," he said
He explained that organisations such as banks, insurance companies, government utilities and any firm that deals with the public need to have a contact centre.
Luwawu said many Nigerian firms already have customer relationship management systems already which could be deployed for use in a contact centre adding that what is often missing is the voice element.
He said the improved telecommunications infrastructure in Nigeria already made the establishment of contact centres adding that the firm had already secured services of some banks.
"We have deployed contact centre solutions to Intercontinental Bank and First City Monument Bank and we are working with other prospects," he said.
He said Bodland offers a Build Operate and Transfer solution. He said this entailed building the solution, operating it for sometime and showing the owner how it works and subsequently transfer the skills.
Luwawu said the increased use of contact centres in Nigeria could provide a huge means of employment for youths in the country and also help set the stage for the country to attract outsourced services here.
Bodland Systems Nigeria Limited, a newly established firm that provides has established a contact centre solutions has commenced business with an investment of about N120m.
The Managing Director, Bodland Systems Limited, Mr. Mbuela Luwawu, said in an interview with our correspondent that the firm was established to help address the huge gap that currently existed between service delivery and customer satisfaction in the country.
Luwawu said service delivery was generally poor in the country due to the absence of proper contact centre that allows service providers to interact with customers proper and address their needs.
He said, "The level of service I am talking about cuts across public and private sectors. I won't say the private sector is doing well though they are better organised. But the service they render is still poor compared to the level of business they are delivering to the customers. So I would say both public as well as private sectors need to improve their services to the customers and we are here for that.
According to Luwawu, contact centre operation is still not well known in Nigeria, noting that it was something new to the people.
"Many organizations don't know about it. I believe it is something that needs to be addressed aggressively that is why we believe the more we go out there the more we get benefit of the people who know about us or the contact centre concept," he said
He explained that organisations such as banks, insurance companies, government utilities and any firm that deals with the public need to have a contact centre.
Luwawu said many Nigerian firms already have customer relationship management systems already which could be deployed for use in a contact centre adding that what is often missing is the voice element.
He said the improved telecommunications infrastructure in Nigeria already made the establishment of contact centres adding that the firm had already secured services of some banks.
"We have deployed contact centre solutions to Intercontinental Bank and First City Monument Bank and we are working with other prospects," he said.
He said Bodland offers a Build Operate and Transfer solution. He said this entailed building the solution, operating it for sometime and showing the owner how it works and subsequently transfer the skills.
Luwawu said the increased use of contact centres in Nigeria could provide a huge means of employment for youths in the country and also help set the stage for the country to attract outsourced services here.
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