Post titleNew IDC Study Reviews Vendor Offerings, Investments, and Opportunities in Mobility Testing Services
New International Data
Corporation (IDC)
research profiling vendors in the mobility testing services market shows that
as service providers move forward they will need to address a blended set of
enterprise testing requirements including application testing (e.g. function
and usability testing), performance testing (e.g. device / network), security
testing, and complex validation of mobile integration to back-end systems. For
OEMs and MNOs, opportunities exist among third parties to accelerate the
automation of test scripts, establish consistency in benchmarking devices
against each other, and improve test requirement change control and overall
test coverage.
In this research,
profiles of seventeen mobile testing service vendors are presented along with
aggregate summary findings. Vendors profiled include Accenture, AppLabs,
AT&T, Cognizant, CSC, CSS Corp., Endeavour Software Technologies, HCL
Technologies, HP Enterprise Services, IBM, iGATE Patni, Mahindra IT and
Business Services, MindTree, Polaris Software Lab Ltd., Sasken, Tata Consultancy
Services (TCS), and Wipro Technologies.
Key study findings
include:
·
Usability
testing emerges as leading focus: Many testing groups are working closely with user experience (UX)
teams to improve validity and consistency of user experience across multiple
platforms and devices. Best practices are emerging in how providers approach
the speed, efficiency, and quality of highly iterative mobile agile
development/test lifecycles.
·
Talent
recruitment and training activities demand strategic attention: Mobile domain expertise, knowledge
in mobile test tools/strategies (e.g. simulators, local and remote devices),
mobile technology expertise (e.g. 3G, HSAP, LTE), and platform/OS testing
experience (e.g. Android, iOS, Windows, etc.) are sought after capabilities.
·
Compliance
validation is increasing:
Third parties are expanding their mobile testing services to include compliance
to platform guidelines (e.g. Android, iOS), app store guidelines (e.g. Apple,
Google), vertical specific certifications (e.g. HIPAA, SOX), and enterprise
specific policies (e.g. enterprise app store).
·
Partnership
approaches heat up in testing service ecosystem: Testing providers are extending
their lab investments by partnering with ASQ vendors, cloud-based device stores
(e.g. Perfecto Mobile, Device Anywhere), and establishing joint test labs and
COEs to support research, test, and incubation of innovative solutions and
services to meet horizontal and vertical specific market demands.
·
Mobile
testing service activity extends from B2C to B2B and B2E focus: Initial investment in testing
services for B2C mobile applications that enable banking, social media
interaction, communication, and mobile commerce activities are shifting to
include validation for sales force automation, mobile enablement of ERP, and
executive mobile dashboards, among other applications, with Retail, BFSI and
M&E verticals leading in mobile vertical test activity.
According to Rona Shuchat, director, Application
Development, Testing and Management Services, "As clients push for
efficient and innovative use cases for mobile applications, there is greater
focus by service providers on providing a mix of user-experience testing,
cross-platform testing, performance and load testing, and critical validation
of mobile integration to back-end systems. There will be increased value for
customers to leverage mobile application development/test factories, equipped
with live and simulated test scenario capabilities, to minimize customer
investment and mitigate risk as activity increases in use of vertical and
horizontal mobile app solutions."
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