Nokia Launches Mobile Care Centre and 6 other Care Centres in Nigeria



World’s leading manufacturer of mobile devices, Nokia has launched six new Care centres across the country. The centres are located in Ibadan, Ilorin, Port Harcourt and Lagos, which has three – Victoria Island, Trade fair complex and the Computer Village Ikeja.  Speaking at the launch event in computer Village, the Head of Nokia care for West Africa, Mr. Silvin Sinan said the move was aimed bring after-sales service closer to the people through walk-in experience. He said Nokia was determined to provide first class repair services using genuine Nokia parts, technology and tools to fix genuine Nokia devices.
Silvin Sinan, Head of Care, Nokia-West Africa; Sunday Ogunfolaji, National Social Secretary, Computer & Allied Products Dealers Association of Nigeria (CAPDAN); Ladi Oyatayo, Head of Retail Marketing, Nokia-West Africa at the Nokia Care Centre official launch at Otigba, Computer Village, Lagos

The Nokia Customer Care boss said Nokia had a strategy of recruitment, training and equipping of Nigerians to offer the world class Nokia Care Services in all its care centres. Currently, more than 97% of the Nokia Care Center staff in Nigeria thus helping to provide gainful employment to Nigerians. One of the highpoints of the event was the launch of Mobile Care centre otherwise known as the Care on Wheel (COW). The care van is equipped with state of the art equipment built with 1st class cutting edge technology. It is the first of its kind in sub Saharan Africa.
Silvin Sinan used the opportunity to speak on the sms-warranty scheme, which was initiated by Nokia. He explained that to determine if a device being bought is genuine or not, all the buyer needs to do is send an sms of the IMEI number, (which is available on the phone package) to 32053. The buyer will then receive an sms that the phone has a 12-month Nigeria-warranty. According to Sinan, non-receipt of this sms is evidence that the phone being purchased is probably a counterfeit device. He said customers can go online and get online support such as software upgrade and learn more about products – www.nokia.com/support

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